eBill Notifications
eBill notifications by email
Students, setup your OU email account (@oakland.edu) to ensure receipt of notifications of eBill statements, 1098-T tuition statements, payment plan installment changes, upcoming scheduled payments and installment payment dates and scheduled payment failures. You’ll receive an email notification to your OU email account. You are responsible for checking your OU email. If you don’t set up your OU email account (@oakland.edu), you will not receive a notification. Failure to receive an electronic notification does not excuse you from the required payment on the specified payment due date.
eBill notifications by text message
Students and authorized users can opt-in to receive eBill notifications such as payment plan installment and scheduled payment reminders via text message. In eBill, select “Personal Profile” from the “My Profile Setup” menu on the Home page, then “My Profiles” to opt-in to text message notifications If you have not already, you will need to sign up for two-step verification to add your mobile number on the “Security Settings” tab.
Authorized Users
Students can authorize parents or other third parties to access the eBill system to view student account balances, enroll in payment plans, and make payments. Authorized users can also be authorized to receive notifications of eBill statements and 1098-T tuition statements. Students can log in to eBill to set up an authorized user using the instructions below.
How to add an authorized user in eBill
Print directions with screen shots.
- Select MySAIL from the OU home page.
- Log into MySAIL using your NetID (OU email user ID) and password.
- Select eBill from the Popular Services menu.
- Click Authorized Users from the My Profile Setup menu on the right-hand side.
- SelectAdd Authorized Userand enter the email address of the person you are adding and select access, clickContinue.
- Agree to the terms and conditions (you may also print them) and clickContinue.
Pay online / eBill
To make a payment in eBill, you will need your NetID (OU email user ID) and password. Electronic payment confirmations will be sent to the student's OU email.
Online payment methods include: eBill is a mobile friendly site designed to work on all your devices including your PC, smart phone and tablet.
- Electronic check using a checking or savings account bank routing and account number. There is no fee to pay by electronic checking and savings accounts.
- Debit card as an online checking account when using the routing number and account number associated with the debit card. NOTE: when using your debit card as an online checking account, your debit card number is not the account number used for online checking; you may need to contact your card issuer to obtain the account number needed.
- Credit or Debit card via a third-party processor. The processor accepts VISA, MasterCard, American Express and Discover, and will add a convenience charge of 2.95% (minimum $3.00) for domestic issued cards and 4.25% (minimum $3.00) for International issued cards to the transaction. This charge is assessed by the processor, not Oakland University, and will not appear on your student account nor be covered by financial aid. Revenue from the charge goes directly to the processor to cover the cost of processing the credit/ debit card payment. The convenience charge is not refundable under any circumstance.
There is a payment plan available each semester to spread your costs into smaller payments.
Making a Payment
You can make a payment right now by clicking “Make Payment”. The student account will be credited immediately when paying by eBill.
Scheduling Payments
You can schedule a payment to automatically pay on a scheduled payment date or you can schedule your payment plan installments to automatically pay on the scheduled payment dates. Scheduled payments are processed by the eBill system at 6am every morning and are sent to the bank for processing the same day. The student account will be credited immediately when the scheduled payment is processed by eBill.
Please remember “Student Accounts- Past Due” holds will be removed 5-10 minutes after paying the amount due. Partial payments will be reflected in the hold amount within 24 hours.
Pay by Check
Electronic check, using a checking or savings account bank routing and account number, is available in eBill. There is no fee to pay by electronic checking and savings accounts.
Payments by check, cashier’s check, money order or traveler’s check can be mailed to:
Cashier’s Office
North Foundation Hall Rm 110
318 Meadow Brook Road
Rochester MI 48309-4454
All checks are to be made payable to “Oakland University” and must include the student's name and the last 4 digits of the Grizzly ID number to ensure correct and timely processing. Receipts will not be mailed; your canceled check is proof of payment. Please allow 5-6 days for mail delivery and payment processing.
A payment drop-boxislocated outside of the Cashier's Office, in the northwest corner of North Foundation Hall, for payments by check, cashier’s check, money order or traveler’s check only. Envelopes are available above the payment drop-box. Do not drop off cash payments. All payments are to be made payable to “Oakland University” and must include the student's name and the last 4 digits of the Grizzly ID number to ensure correct and timely processing. Receipts will not be mailed; your canceled check is proof of payment.
Education Savings Plan Payments (ESP)
If you are making payment from your ESP, please select the electronic transfer option, if available.
Returned Checks
Payments returned by the bank for any reason are considered nonpayment and may result in cancellation of registration. A $25.00 charge will be assessed for returned items.Until a returned payment is paid in full, a hold is placed on the student account that prevents registration, graduation, and online access to transcripts and grades.
Student Repayment Options
Returned payments for ‘non-sufficient funds’ (NSF), ‘uncollectible account’, ‘stop payment’ and ‘account closed’: Students can repay these items using only cashier’s check, certified check, money order, debit card or credit card. Students cannot repay these items using a personal check or ACH (online checking / savings) account.
Returned payments for ‘unable to locate’ and ‘non-transaction’: Students can repay these items using any payment method.
Permanent Restriction for Multiple Returned Payments
When a student reaches ‘3’ returned check and / or ACH payments, their account is placed on the permanent restrictions list for check and ACH payments. The student will only be allowed to pay by cashier’s check, certified check, money order, or debit / credit card (online).
International Payments
Oakland University has partnered with flywire to make international payments safe and easy. flywire allows users (students, parents, etc.) to pay from almost any country and any bank. They also offer excellent foreign exchange rates, allowing users to pay in their home currency (in most cases) and save money, compared to traditional banks. Users will be able to track the progress of their payments throughout the transfer process with a user dashboard and email notifications.
How much will this transfer cost?When a user accesses the flywire site using the flywire button above, the first question is: how much does the user want to pay OU? The user then chooses the currency they want to pay with, generally the user’s home country currency. Once the user chooses the currency, flywire displays the amount of funds the user will need to transfer to flywire in their home country currency. The amount of the payment and the exchange rate are guaranteed for a number of days. If the user does not initiate the transaction in the time specified, the amount transferred to OU could change based on the new exchange rates. Generally the wires are domestic wires for the user since they are wiring to a flywire financial partner in the users home country.
Students that select to make a payment using US Dollars, even though flywire supports their home currency, will be charged a $25 service fee for processing the transaction.
If a user needs to make payment from two different bank accounts, the user should initiate two payments (each for the amounts that each bank account will be covering). The user will then follow the instructions for each payment.
For instructions on how to make a payment using flywire, users may view their Tutorial Video. For more detailed information regarding flywire, please visit the flywire Help page.
New students can view flywire orientation videos in Chinese or English.
If you are having problems with your bank wiring funds to Oakland University using flywire: Please use the Secondary Authorization Letter if your bank needs further authorization from Oakland University regarding flywire.
Students from US sanctioned countries:If your country is on the list of US sanctioned countries, such as Iran or North Korea, you will not be able to use flywire to transfer funds to Oakland University. View a complete list of US Sanctioned countries.
Students from the Peoples Republic of China: Not sure why you should use flywire to process your bank transfers? Visit the flywire website for instructions on how to pay in the Peoples Republic of China.
Students from India: Visit the flywire website for instructions, including the new Tax Collection regulations, on how to pay in India.
Students from Nigeria: flywire can accept payment in Nigerian Naira.
Students from other regions including Korea, Vietnam, Nepal, Thailand, United States or Europe: For additional information regarding payments from these areas, please visit flywire’s regional payment information page.
Translated versions: Arabic, Chinese, French, Hindi, Indonesian, Japanese,Korean, Portuguese, Spanish, Vietnamese
What to do if...
Credit card was denied
Please follow the instructions you received on the error message and contact your financial institution for more information. If your card is a debit card there may be a limit on the dollar amount per transaction.
Error message on eBill for ACH or credit/debit card payments
Follow the instructions on the error message. If you're not sure what the error message means, call us with the following information: Grizzly ID, the amount of the payment you attempted to make, last 4 digits of the bank account number or credit card number used, the expiration date, and the date you tried to make the payment. If possible, take a screenshot of the error message or write down the information in the error message.
Payment isn't posted to eBill or credit card was charged twice
Please contact us. Please make sure you have the following information available: Grizzly ID, the amount of the payment you tried to make, the last 4 digits of the credit card number, the expiration date and the date you tried to make the payment.
I don't understand a charge on my student account
The department that charged your account keeps records of your transactions. Contact the department.
Financial aid hasn't applied to my account
Make sure you've met all of your financial aid requirements.
I have cash
Options available include:
- Going to a bank or credit union and purchasing a cashier’s check and either mail it to the Cashier’s Office or drop it in the payment drop box outside the Cashier’s Office.
- Going to the post office or convenience store and purchasing a cashier’s check or money order and either mail it to the Cashier’s Office or drop it in the payment drop box outside the Cashier’s Office.
I have a hold on my account
Contact the office that has the hold placed on your account. See a list of holds on the Registrar's website.
You want to avoid tuition payment scams
Visit Flywire's website for information on How to Avoid Tuition Payment Scams.
eBill Two-Step Authentication
OU provides enhanced protection for your personal information and identity in eBill. This is accomplished by using Two-Step Authentication.
Two-Step Authentication provides an extra layer of security for securing your information and confirming your identity.
eBill users (students and authorized users) will need to enroll in Two-Step Authentication by selecting their notification preference of email, text, or choose to use the Google Authenticator app.
Note: When a user chooses the Google Authenticator app for notification, they will receive additional on-screen instructions for downloading. They will then use the Authenticator app to scan a barcode or enter a key, both provided on-screen by eBill.
OU strongly encourages users to enroll in two-step authentication to add additional security for sensitive profile changes. The student or authorized user will receive alerts upon logging in if they have not yet enrolled.
Once enrolled, a user can make changes to their Personal Profile by entering the passcode sent to them. If an incorrect passcode is entered, validation fails and no changes are made.
When an eBill user contacts the Financial Aid Office or the Cashier’s Office, we are unable to assist users if they contact us by phone until we can validate that the user is who they say they are.
If the user has enabled Two-Step Authentication, when speaking with a representative, the representative may tell the student or authorized user that a passcode will be sent to their communication method of choice (email, text, or Google Authenticator app). When the user repeats back the passcode sent to their phone/email or Google Authenticator, their identify is confirmed.
(Source: TouchNet Bill+Payment User Guide)
